Order FAQ

When your order is placed, it takes up to 24 hours to process. Orders are shipped within one business day. Software downloads and web app access may be obtained immediately after purchase.

Your order will be shipped within one business day. Depending on which shipping option you chose will determine about how long it takes to arrive. (see next FAQ for pricing and times)

Software downloads and web app access may be obtained immediately after purchase. You will be able to download your software on the confirmation page. If you do not reach the confirmation page, you will receive an email with a download link. Also, be sure to check your email for your Registration Code to activate the software.

See the chart below for shipping costs and anticipated times for delivery:

The actual USPS mail price may differ from above.

Since we distribute the software in Pennsylvania, we only collect sales tax for orders being processed for Pennsylvania. This includes tangible items as well as online downloads of software sold to customers in Pennsylvania only. If you do not reside in Pennsylvania, but your credit card or PayPal accounts are associated with Pennsylvania, you will most likely still be charged sales tax.

Yes! Visual Veggies Software uses PayPal to process orders. PayPal accepts credit cards, debit cards, and payments from your PayPal account. For more information, please visit www.paypal.com.

Not at all! PayPal accepts all major credit cards, debit cards, and payments from your PayPal account. For more information, please visit www.paypal.com.

You may contact Ryan at 570-814-6665 or by email.

If you have a specific question regarding a charge on your credit card, you may contact PayPal customer service at 1-888-221-1161.

Absolutely!  Give us a call at 570-814-6665 Monday through Friday from 9am to 5pm, and we will be happy to take your order securely over the phone.

Yes we do! Please send us an email with the products requested and the quantity of each, and we’ll send you a price quote to submit for a purchase order.

Absolutely not! All of your contact information is safe with Visual Veggies Software. Since we use PayPal as our credit card processor, we do not store or even receive any financial information from you. PayPal is a well-known and secure credit card processor company. To learn more, please visit www.paypal.com.

At this time, orders for flash drives are only shipped to the United States, Canada, and Mexico. Canada and Mexico residents may incur an additional surcharge for shipping.

Online downloads may be purchased from and distributed to any country worldwide.

We offer returns, refunds and exchanges under certain terms. Please view our policy page for more information.