Study Suite® Support Subscription Extensions and Renewals

There are three possible scenarios.  Below discusses each and advises on your purchase option:

1. Your subscription is still valid (expires after today):  You may purchase the 3-month or 12-month Subscription Extension.
2. Your subscription has expired within the past 12 months:  Your option is to purchase the Subscription Renewal.
3. Your subscription has expired beyond 12 months from today:  Your option is to purchase a new license of Study Suite.  Dietitian Exam Study Suite or Diet Tech Exam Study Suite

You can find your subscription expiration date from the Home Screen of the software in the lower-right panel.  If you are having any trouble finding your subscription expiration date, please feel free to contact us.  We can easily pull up your records and advise you as to which option you may purchase.

Should your support subscription expire, you may continue to use the software indefinitely, but you will not be able to download any software updates or receive software support unless you maintain an active subscription. Software support refers to reactivating registration codes and maintaining the software’s functionality. With expired subscriptions, we will not be reactivating registration codes or providing major software support, such as an operating system update that makes part or all of the software inaccessible.

Following your purchase, we will manually adjust your subscription expiration date.  Your software will automatically pick up on the changes.  Please allow us up to 24 hours to update your subscription. Most often, we will get to this within minutes after purchasing, but we ask for up to 24 hours in the event you purchase after hours, on the weekend, or on a holiday.

Please note: The purpose of the products on this page is only to extend the Support Subscription expiration date on your program. After your subscription has been extended/renewed, you will then need to check for updates, download them, and install them. The Support Subscription itself does not update your software. You still need to manually do this.

There is no time limit of use with the software. Once you have it installed on your computer, it is yours indefinitely until you decide to uninstall it.

With the new activation of the software, you will receive free updates and support for the first 12 months. Should your support subscription expire, you may continue to use the software without any limitations, but you will not be eligible to receive any future software updates, and the support we provide to you is limited (i.e. with an expired support subscription, we will not be reactivating registration codes or be providing major software support, such as an operating system update which makes part or all of the software inaccessible).

With an active subscription, a 3-month or a 12-month Support Subscription Extension may be purchased to extend your support subscription. Once the support subscription has expired, you will need to purchase a 12-month Renewal Subscription in order to receive future updates and continued support. Maintaining an active support subscription is less expensive than renewing a subscription.

Think of the update/support subscription as a warranty on your car.  With the purchase of a new car, you would most likely receive a warranty for a couple of years.  This warranty covers various things in your new car to ensure it will continue to run.  You are able to continue driving the car after the warranty expires, but when it comes time for repairs, this would be out of pocket.  The software’s subscription is similar to this.  While your subscription is active, we will make sure it runs on your operating system and fix any bugs as they become known.  You may continue to use the software after the initial 12 months, but you will be taking a chance that nothing major happens and needs to be fixed in your program.