Study Suite Support Subscription Codes
The Subscription Codes on this page require the desktop Study Suite software. Please do not order these codes if you do not have the actual software.
Extend or Renew your desktop Study Suite subscription!
This page is solely for extending the subscription on an active or expired desktop Study Suite (desktop software for Mac or Windows).
If you have the Study Suite Anywhere web app, and you want to extend that subscription, please purchase from this page.
** Before purchasing a subscription code on this page, please check to see if your subscription is current (not expired) or if it has expired. You can find this on the Subscriptions window in the software.
Please contact us before purchasing a Subscription Code if you are unsure as to which code to purchase and to ensure you purchase the correct one for your situation. If you do purchase the wrong one (i.e. you purchase the 3-month extension but your subscription has expired), we will refund your purchase minus a 20% fee.
How to Use the Subscription Codes
After you purchase a Support Subscription Code, you will receive an email with your code. This code will need to be entered into your Study Suite program.
- Open the Manage Subscription page by clicking on the panel on the lower-right of the Home screen.
- This will open the Manage Subscriptions window. Enter the code into the box and click Verify. A successful code entry will extend your update subscription by 3 or 12 months, depending on which product you purchased.
- After you verify your subscription code, close out of the Manage Subscription window and get back to the Home screen.
- Now check for any available updates by clicking the Update Available button in the toolbar. As an alternative method, you can click on the Update History button in the toolbar, and then click Check for Updates
Please note: The purpose of the Update Subscription Code is only to extend the Support Subscription expiration date on your program. After you enter the code into your program, you will then need to check for updates, download them, and install them. The Support Code itself does not update your software. You still need to manually do this.
Student Edition Extension & Renewal
Should your support subscription expire, you may continue to use the software indefinitely, but you will not be able to download any software updates or receive software support unless you maintain an active subscription. Software support refers to reactivating registration codes and maintaining the software’s functionality. With expired subscriptions, we will not be reactivating registration codes or providing major software support, such as an operating system update that makes part or all of the software inaccessible.
If your update subscription is still valid, you may purchase a 3-month or 12-month Support Subscription Extension. With expired subscriptions (expired within 1 year from the subscription expiration date), you will need to purchase a Support Subscription Renewal. Subscriptions expired longer than 1 year (software was purchased/registered 2+ years ago) will need the purchase of a new license. Please contact us if you have additional questions regarding the software subscriptions.
There are three possible scenarios. Below discusses each and advises on your purchase option:
- Your subscription is still valid (expires after today): You may purchase the 3-month or 12-month Subscription Extension.
- Your subscription has expired within the past 12 months: Your option is to purchase the Subscription Renewal.
- Your subscription has expired beyond 12 months from today: Your option is to purchase a new license of Study Suite. Dietitian Exam Study Suite or Diet Tech Exam Study Suite
You can find your subscription expiration date from the Home Screen of the software in the lower-right panel. If you are having any trouble finding your subscription expiration date, please feel free to contact us. We can easily pull up your records and advise you as to which option you may purchase.
There is no time limit of use with the software. Once you have it installed on your computer, it is yours indefinitely until you decide to uninstall it.
With the new activation of the software, you will receive free updates and support for the first 12 months. Should your support subscription expire, you may continue to use the software without any limitations, but you will not be eligible to receive any future software updates, and the support we provide to you is limited (i.e. with an expired support subscription, we will not be reactivating registration codes or be providing major software support, such as an operating system update which makes part or all of the software inaccessible).
With an active subscription, a 3-month or a 12-month Support Subscription Code may be purchased to extend your support subscription. Once the support subscription has expired, you will need to purchase a 12-month Renewal Subscription Code in order to receive future updates and continued support. Maintaining an active support subscription is less expensive than renewing a subscription.
Think of the update/support subscription as a warranty on your car. With a purchase of a new car, you would most likely receive a warranty for a couple of years. This warranty covers various things in your new car to ensure it will continue to run. You are able to continue driving the car after the warranty expires, but when it comes time for repairs, this would be out of pocket. The software’s subscription is similar to this. While your subscription is active, we will make sure it runs on your operating system and fix any bugs as they become known. You may continue to use the software after the initial 12 months, but you will be taking a chance that nothing major happens and needs to be fixed in your program.
We offer returns, refunds and exchanges under certain terms. Please view our policy page for more information.
