Refund and Returns Policy

We offer refunds and exchanges under certain conditions. Please view our policies below.

Refund Request

Unregistered software may be returned within 60 days of purchase for a refund.

  • (Flash Drive or Disk) Unopened, unregistered: Full refund minus shipping & handling
  • (Flash Drive or Disk) Opened, unregistered: Refund minus 20% restocking fee and minus shipping & handling
  • (Flash Drive or Disk) Opened, registered: Software will be returned to the customer with no refund granted
  • (Flash Drive, Disk, or Download) Registered software: Not eligible for a refund once the software has been registered
  • Add-Ons:  If the Add-On Code was used to activate the Add-On study module, the purchase is not eligible for a refund
  • Subscription Codes:  If the Subscription Code was used, the purchase is not eligible for a refund.  Unused Subscription Codes are eligible for a refund minus a 20% fee.  Prior to purchasing, we strongly encourage customers to contact us to inquire which Subscription Code they may purchase.  If you purchase a 3-month or 12-month Subscription Extension, but your subscription has expired (i.e. the subscription code will not work in this instance), you may request a refund minus a 20% fee.  So please ask us first for which subscription you need
  • Backup Flash Drives are not eligible for a refund

Exchange Request

Sometimes mistakes do happen. Please fill out the form below, and we will get in touch with you shortly. You may also call Ryan at 570-814-6665.

  • If you purchased the wrong software title, you may return the unopened software for an exchange. No additional charges apply.
  • If we send out the wrong software title, you may return the unopened, unregistered software for exchange. In this event, we will issue you a 5% refund for our mistake.
  • If your Visual Veggies Software package arrives damaged, please send this back for a replacement.
  • If the software has been registered, no refund or exchange will be granted.
    For specific questions on returns, or if any of these apply to you, please complete the form below:

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